They were polite and professional. They quickly fixed my vehicle. I called before I dropped off the car asking about the warranty coverage. I was told my issue was covered to I took it in. I was informed I the cost and I had to tell them I was told it was covered by the warranty and all of a sudden it wasn't covered. :( however they did give me an approximate 20% off, but the bill was still over $250. I wish I was fully informed so that I could have shopped around. Being a single mother, I need very dollar I can save!